Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. D&U Korea exports worldwide from Jeju, Korea, so please read the international terms below before requesting a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, with all protective packaging intact and in its original Mobis/OEM box. You will also need the order number or proof of purchase.
Parts that have been installed, fitted, worn, modified, or that show signs of use cannot be returned, as they can no longer be sold as new.
How to start a return
Contact us first at info@dandukorea.com or on WhatsApp at +82-10-5027-3624 with your order number, the part number(s) and the reason for the return. Our English-speaking export desk will review it and, if approved, issue a Return Merchandise Authorization (RMA) number. Items sent back without a prior RMA will not be accepted.
Return shipping address
Approved returns must be sent to the following address. Include the RMA number clearly on the outside of the package:
D&U Korea
166, Seonheullam 2-gil, Jocheon-eup, Jeju-si, Jeju-do 63340, Republic of Korea
Returns ship at the customer's expense unless the item was defective, damaged in transit, or the wrong part was sent by us. Use a trackable shipping service and retain your tracking number.
Duties, taxes and customs
For international returns, any import duties or taxes originally charged, and any new customs fees incurred on re-entry, are the responsibility of the customer unless the return is due to our error. Please declare the goods as a return with the RMA to avoid double charges.
Damages and issues
Parts ship in export packaging from Korea. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong part number. Photographic evidence of the packing list and the part helps us resolve claims faster.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom or special-order parts, parts purchased as non-returnable in the listing, hazardous materials, flammable liquids or gases, and consumables such as fluids and filters once opened. If you are unsure whether your item can be returned, please get in touch before purchasing.
Exchanges
The fastest way to get the part you need is to return the item you have, and once the return is approved, make a separate purchase for the replacement part. If a part number was superseded by a newer Mobis number, we will confirm the correct replacement before you reorder.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded for the cost of the part via the original payment method within 10–15 business days. Processing times may vary depending on your bank or card issuer. Return shipping fees for buyer's remorse are non-refundable.
European Union 14-day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Return shipping is at the customer's expense.
Questions
- Email: info@dandukorea.com
- WhatsApp: +82-10-5027-3624 (KST office hours)
- Address: D&U Korea, 166, Seonheullam 2-gil, Jocheon-eup, Jeju-si, Jeju-do 63340, Republic of Korea
D&U Korea is an independent exporter of genuine auto parts and is not directly affiliated with, sponsored by, or an authorized distributor of Hyundai Motor Company, Kia Corporation, or Hyundai Mobis. All brand names, model names and part numbers are used solely for identification and compatibility purposes.